Viewpoint: Frictionless Payments: Will They Become a Mirage? – Paybefore

Attend any major payments conference and you will hear the term “Frictionless Payments,” a lot. It’s the story of how you get out of your Uber and, as if by magic, your payment has been made. How it’s frictionless, how it’s a great customer journey and how other businesses are looking to see how they can create this great experience for their users.

Recent research by Deloitte further highlights this trend with what they’ve termed default payments, i.e., your payment token held on file by the seller, thus enabling you to have truly one-click shopping. After all, the king of online retail Amazon led the way with this. And why do consumers like it? Well fairly obviously, 47 percent of respondents in the Deloitte research cited convenience.

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