New products, new channels, massive technological change and all bundled up into two major releases each year by the card schemes, well, as it says in each closing episode of Frasier – ‘What is a boy to do’
Put simply, the ambition to keep interchange fee structures as simple as possible is under constant challenge by an industry characterised by its dynamism, and the strain placed on those people working at the coalface, just to stay abreast of developments, keeps on rising.
It’s no wonder then that in my time working with Visa, MasterCard and major banks in the UK, Continental Europe and beyond I have come across many interchange fee anomalies which on their own or added together represent substantial sums – many laying undetected for long periods of time.
It’s not that there’s a lack of focus or attention given to the monitoring and management of interchange fees but the sheer complexity surrounding this aspect of the business allied to continual movements of staff almost naturally leads to the type of errors I’ve encountered.
Now while interchange fee rates have been in general decline over the last decade or so and a strengthened merchant lobby, regulatory focus and, dare I say it, a pinch of political opportunism is all working to extend that decline, these fees still represent a significant element of an issuers and acquirers P&L so the need to keep ‘ones eye on the ball’ is as important as it ever was especially in today’s climate where organisations are constantly challenged to reduce cost and improve operational efficiencies.
As the title said, to receive correct Interchange Fees is divine, but you don’t have to wait for the Angels from above, get in touch with PayX or myself and we’ll happily chat through how we can help you on the path to redemption (so to speak)!