To be successful, open banking initiatives must win hearts and minds | EY Financial Services Insights

There is plenty of excitement among retail banks around the revised Payment Service Directive (PSD2), and the potential for open banking to revolutionize how financial services are used and offer new opportunities for efficiency and data management.
The key challenge to these regulatory changes being successful is in convincing retail bank customers that they can benefit from open banking – and that they can trust it.

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