1. Adapt your current business model If you’ve not noticed, big things are afoot in the banking world, how could you not notice!? With the introduction of Open Banking in Europe (and similar movements across the world) coupled with the wave of technology-based challengers in
Customer relationship management, commonly known as CRM, is a way of designing structures and systems so that they are focused on providing consumers with what they want, rather than on what a company wants them to want. It usually involves a restructuring of the company’s