Financial Services organisations can be Customer Centric, it doesn’t have to be rhetoric

“The successful financial services providers of the future will be customer centric organisations”. How many times have you heard that recently? How many times have you heard that over the last several years! For me being customer centric means putting the customer at the centre

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PayX International launches Winter 2012/2013 Edition of ‘Acquiring and Switching Vendor Comparison’ report

  Press Release 25 October 2012      Today PayX International launched the new version of their highly successful ‘Acquiring and Switching Vendor Comparison’ report. As well as detailed product and company information and customer views, the newly updated 126 page report also includes new

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Card issuers, are you planning for Interchange Fee Revenue Loss?

I’ve said before that MasterCard’s final appeal of the EC’s December 2007 negative decision promises to be a major crossroads for the Card Industry and may have far reaching consequences. Ok, so it seems to take forever for these cases to be heard, but the

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Consumers hit in the wallet by European Commission’s good intentions

I took a look at some of the reported findings from MasterCard over on Finextra today. Their article titled: MasterCard Research shows that Europeans fear they’ll pick up the tab for lower Interchange Fees makes for a very interesting read, with a hint to why

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EMV has been cracked, credit card cloning begins OMG – oh hang on maybe not!

The other day I came across this interesting article about cloning EMV cards it makes a number of pretty bold claims including the following: I differentiated pages instead using the EMV Unpredictable Number field – a 32 bit field that’s supposed to be unique to

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To Err is Human … to Receive Correct Interchange Fees Divine

New products, new channels, massive technological change and all bundled up into two major releases each year by the card schemes, well, as it says in each closing episode of Frasier – ‘What is a boy to do’ Put simply, the ambition to keep interchange

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Is it Time You Revisited the Business Case for EMV?

The business case for implementing EMV technology has changed for the better (in terms of their significance for the bottom line of the business case) over the last couple of years: Direct cost of fraud in the U.S. is definitely on the rise. Additionally, the

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The Casino of the Payments Marketplace

The Payments marketplace continues to consolidate with acquisitions and strategic partnerships, and at the same time attract masses of new innovative players with the next “silver bullet” solutions/models. With low Interest Rates around the world making money cheap, so rising investments are plentiful. This month’s

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Why it’s cool to be Square now!

Square payments – a device that plugs into an iPhone or iPad and turns it into a credit card terminal. Today this brainchild of Jack Dorsey’s is worth $3.25 billion having raised another $200 million in its fourth round of funding. To put that in

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Are global traveller’s driving the business case for EMV?

Visa Inc. and MasterCard recently announced plans to accelerate chip migration in the United States by 2015; long overdue some may say. This includes the initial approach of migrating the payment infrastructure over to accept EMV® and NFC technology (contactless). Additionally, most other payment infrastructures

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