- November 21, 2012
- Business
Bottoms up to Bottom Up Annual Planning
As you reach the end of your annual planning cycle raise a glass with me to Bottom Up Annual financial planning, I really think it can work. Be honest though, is your Company’s annual plan a bottom up plan, a top down plan or a
How to turn a Customer into a Fan
No it’s not a magic trick with smoke and mirrors, though come to think of it many will probably consider it so. On the occasions when I have experienced the transition from simply being a customer to being a fan I have concluded that it
- November 16, 2012
- Business, Global Payments Knowledge, Strategy
Market Intelligence – the Top 3 Concerns
Ok, so it’s the norm that financial services companies introducing new products or services, or considering new market entry, will conduct a competitor and market assessment exercise as the initial phase of their planning, build, validation, implementation cycle. This is great but 3 things concern
- November 13, 2012
- Business, Digital Payments, Global Payments Knowledge, Technology
Faster Payments Goes Global
Well maybe a slightly exaggerated title, but I was personally delighted and professionally intrigued to see that VOCALINK are preparing to deliver their Faster Payments technology in Singapore and are part of a consortium proposing to deliver the technology in Australia. Personally delighted because, as
- November 7, 2012
- Global Payments Knowledge
In the battle for supremacy is the answer always to call in the regulator?
The long-established payments infrastructures of the world are immensely powerful beasts and seem to have got their strategy right. As a platform they appear to be designed to stem any immediate threat from new entrants by being both awkward and costly to work with. These
- November 5, 2012
- Business, Managed Services, Strategy
Is your Project a Success even if it meets the business requirements?
Requirements Gathering Implementing a solution based solely on requirements doesn’t guarantee success. What if the requirements don’t exactly detail the issues the client was having? Or what if the interpretation doesn’t quite agree with the clients users? Even if you have the requirements completed it
- November 1, 2012
- Newsletter
Getting ‘back to core business’
Over the last 4 years we have seen the payments industry in “disruptive change”. Well established organisations have all been challenged by alternative players and all are moving through change cycle stages with varying degrees of speed and success. What appears to be most interesting
- November 1, 2012
- Card Processing, Global Payments Knowledge
In an increasingly congested Payments Market who will come out on top – the Old Guard or the new Young Pups?
Traditional Banks are often seen as slow, cumbersome organisations who can’t manoeuvre quickly because they are saddled with huge legacy systems held together with sticky tape and plaster. They have a largely process oriented workforce, are inefficient and bureaucratic, and operate with a very expensive
- October 31, 2012
- Interchange
Is it a complex world we live in ….. or is it a simple world made complex?
So a man walks into a shop and says to the shopkeeper “I’d like to buy that electric drill in your window and pay with my MasterCard”. “Certainly Sir”, the shopkeeper replies and starts to pack the goods. “Actually”, the customer says, “I’ve changed my
- October 29, 2012
- Global Payments Knowledge, Strategy, Technology
So King Cash has now been deposed – Where now for ATMS?
With an amazing synchronicity following my recent Webinar, where a discussion on ATM migration had also consider if cash was now not the payment method of choice – a press release ‘Is cash dying in Britain?’ was issued. This press release from Skrill states: ‘One