Product Managers are responsible for business results

Product managers determine marketing opportunity, relate product development to this opportunity, and then develop marketing approaches that present the product to the consumer or customer effectively and efficiently. They are concerned with revenues, profits, product development strategy, pricing, promotion, and other matters on which senior

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The Last Technical Focus Group from EBUG?

Last year I was lucky enough to attend the 2012 EBUG TFG in London. In previous years, the EBUG TFG has been sponsored by ACI and held on their premises, but this year things were a bit different.  This year’s event was held at Trinity

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Interchange Fees – It’ll all end in Tiers!

If MasterCard’s analysis, published in their Insights paper 1Q2007, of the effects and outcomes of the RBA (Reserve Bank of Australia) intervention into Interchange Fees (ICFs) back in 2002 is to be taken at face value then the prospects for European consumers using payment cards,

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Customer Relationships Could Really Impact Your Bottom line

Customer relationship management, commonly known as CRM, is a way of designing structures and systems so that they are focused on providing consumers with what they want, rather than on what a company wants them to want. It usually involves a restructuring of the company’s

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Have a little sympathy for the Banks …. but not too much

The Payment Protection Insurance (PPI) mis-selling scandal that the UK banking industry is still paying for is forecast to be costing them somewhere in the region of £15bn.  Is the value of premiums on mis-sold policies really as high as that, and why was mis-selling

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Has the software pendulum swung too far?

A senior architect told me that corporate governance now means he can only buy products that are already obsolete. I can see his point – if you’re restricted to products that are live at 50+ sites from a company with more than £100 million of

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Fraud – You’re only as good as your last prevention

The industry analogy is that fraud is like a balloon, you squeeze the fraudsters in one area and they pop out somewhere else. Sometimes it’s predictable like when chip & PIN was introduced, already high CNP fraud rose still further and x-border fraud levels rose

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Visa Hungary – Reports suggest they are losing their appetite

If the recent article published on the Pymnts web site is accepted then it seems that Visa may be considering an exit strategy from Hungary in the face of substantial, and continuing, market share loss to MasterCard. According to the article, and cross referenced pieces,

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If the Force is with the Mega Processors what price card scheme fees?

It is becoming increasingly obvious to me that the Global and Regional card payment processing organisations have their sights set, if not on world or territorial domination, certainly on ever increasing size and scale.  Where organic growth fails to deliver to aspirations, smaller operations are

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Mobile Reaches Tipping Point? – Industry News – Issue 28

As 2012 draws to a close what has occurred this year in the payments industry? Certainly the continued economic uncertainty has been a key limiter in banking and payments but at PayX we have seen pockets of exciting innovations driving smart new revenues which we

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