- February 12, 2013
- Digital Payments
What’s in Your Wallet?
My kids gave me a new Union Jack wallet for Christmas, forcing me to answer the question in Capital One’s old adverts, “What’s in your wallet?” Capital One credit card (the advert worked!), personal debit card, business debit card, supermarket credit card, 2nd debit card,
- January 22, 2013
- Base 24, Business, Card Processing, Strategy
Product Managers are responsible for business results
Product managers determine marketing opportunity, relate product development to this opportunity, and then develop marketing approaches that present the product to the consumer or customer effectively and efficiently. They are concerned with revenues, profits, product development strategy, pricing, promotion, and other matters on which senior
- January 18, 2013
- Base 24
The Last Technical Focus Group from EBUG?
Last year I was lucky enough to attend the 2012 EBUG TFG in London. In previous years, the EBUG TFG has been sponsored by ACI and held on their premises, but this year things were a bit different. This year’s event was held at Trinity
- January 15, 2013
- Interchange
Interchange Fees – It’ll all end in Tiers!
If MasterCard’s analysis, published in their Insights paper 1Q2007, of the effects and outcomes of the RBA (Reserve Bank of Australia) intervention into Interchange Fees (ICFs) back in 2002 is to be taken at face value then the prospects for European consumers using payment cards,
- January 11, 2013
- Business
Customer Relationships Could Really Impact Your Bottom line
Customer relationship management, commonly known as CRM, is a way of designing structures and systems so that they are focused on providing consumers with what they want, rather than on what a company wants them to want. It usually involves a restructuring of the company’s
- January 8, 2013
- Global Payments Knowledge
Have a little sympathy for the Banks …. but not too much
The Payment Protection Insurance (PPI) mis-selling scandal that the UK banking industry is still paying for is forecast to be costing them somewhere in the region of £15bn. Is the value of premiums on mis-sold policies really as high as that, and why was mis-selling
- December 20, 2012
- Technology
Has the software pendulum swung too far?
A senior architect told me that corporate governance now means he can only buy products that are already obsolete. I can see his point – if you’re restricted to products that are live at 50+ sites from a company with more than £100 million of
- December 19, 2012
- Global Payments Knowledge
Fraud – You’re only as good as your last prevention
The industry analogy is that fraud is like a balloon, you squeeze the fraudsters in one area and they pop out somewhere else. Sometimes it’s predictable like when chip & PIN was introduced, already high CNP fraud rose still further and x-border fraud levels rose
- December 18, 2012
- Interchange
Visa Hungary – Reports suggest they are losing their appetite
If the recent article published on the Pymnts web site is accepted then it seems that Visa may be considering an exit strategy from Hungary in the face of substantial, and continuing, market share loss to MasterCard. According to the article, and cross referenced pieces,
- December 14, 2012
- Interchange
If the Force is with the Mega Processors what price card scheme fees?
It is becoming increasingly obvious to me that the Global and Regional card payment processing organisations have their sights set, if not on world or territorial domination, certainly on ever increasing size and scale. Where organic growth fails to deliver to aspirations, smaller operations are