Card Issuers don’t refer for the fun of it

Both of the international card schemes Visa and MasterCard, include in their impressive array of member fee tariffs an assessment fee for Issuers that breach a percentage threshold of authorisation referral responses to authorisation requests received.  The percentage is 0.5% but that is incidental. Both

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Does Payments Innovation Really Need To Take 10 Years?

Last week I was lucky enough to present my thoughts on Payment Trends at the CAC Card Academy event down in Oslo. For those of you who don’t know this was the last in a series of conferences which focus on Payment Card matters in the

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Do Legacy Systems not allow for the ‘Intelligence’ of ATMs?

As part of the recent migration programme I was on, a significant part of that programme was to migrate and upgrade the ATM estate for a UK Banking group.  The ATM estate had to be upgraded due to its age, outdated communications, and the need

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Multilateral or Bilateral Interchange Fees? – The Good? The Bad? The Ugly?

The regulatory position on interchange fees in Europe over the last 5/10 years has shifted significantly.  Whereas in the 1990’s and as late as 2002 the competition authorities gave the international card schemes clearance when they filed their interchange fee arrangements (albeit the latter one

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Bottoms up to Bottom Up Annual Planning

As you reach the end of your annual planning cycle raise a glass with me to Bottom Up Annual financial planning, I really think it can work.  Be honest though, is your Company’s annual plan a bottom up plan, a top down plan or a

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How to turn a Customer into a Fan

No it’s not a magic trick with smoke and mirrors, though come to think of it many will probably consider it so. On the occasions when I have experienced the transition from simply being a customer to being a fan I have concluded that it

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Market Intelligence – the Top 3 Concerns

Ok, so it’s the norm that financial services companies introducing new products or services, or considering new market entry, will conduct a competitor and market assessment exercise as the initial phase of their planning, build, validation, implementation cycle. This is great but 3 things concern

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Faster Payments Goes Global

Well maybe a slightly exaggerated title, but I was personally delighted and professionally intrigued to see that VOCALINK are preparing to deliver their Faster Payments technology in Singapore and are part of a consortium proposing to deliver the technology in Australia. Personally delighted because, as

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In the battle for supremacy is the answer always to call in the regulator?

The long-established payments infrastructures of the world are immensely powerful beasts and seem to have got their strategy right. As a platform they appear to be designed to stem any immediate threat from new entrants by being both awkward and costly to work with. These

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Is your Project a Success even if it meets the business requirements?

Requirements Gathering Implementing a solution based solely on requirements doesn’t guarantee success. What if the requirements don’t exactly detail the issues the client was having? Or what if the interpretation doesn’t quite agree with the clients users? Even if you have the requirements completed it

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