Banks Embrace Collaboration in Bid to Win Customer Loyalty –

Alliance partners Capgemini, a global leader in consulting, technology and outsourcing services, and Temenos, the software specialist for banking and finance, today released the results of Temenos’ ninth annual customer survey. This year’s report, entitled “Open for Business”, highlights the shifting attitude of banks towards open banking as they seek to foster customer loyalty, the retention of which, the report identifies, is the top industry challenge. The report’s data reveals 69 percent of respondents see open banking as more of an opportunity than a threat compared to 50 percent a year ago. Open banking is also now viewed as a priority by 51 percent of respondents, up from just 30 percent a year ago.

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