How to turn a Customer into a Fan

No it’s not a magic trick with smoke and mirrors, though come to think of it many will probably consider it so. On the occasions when I have experienced the transition from simply being a customer to being a fan I have concluded that it

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Market Intelligence – the Top 3 Concerns

Ok, so it’s the norm that financial services companies introducing new products or services, or considering new market entry, will conduct a competitor and market assessment exercise as the initial phase of their planning, build, validation, implementation cycle. This is great but 3 things concern

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Faster Payments Goes Global

Well maybe a slightly exaggerated title, but I was personally delighted and professionally intrigued to see that VOCALINK are preparing to deliver their Faster Payments technology in Singapore and are part of a consortium proposing to deliver the technology in Australia. Personally delighted because, as

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In the battle for supremacy is the answer always to call in the regulator?

The long-established payments infrastructures of the world are immensely powerful beasts and seem to have got their strategy right. As a platform they appear to be designed to stem any immediate threat from new entrants by being both awkward and costly to work with. These

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Is your Project a Success even if it meets the business requirements?

Requirements Gathering Implementing a solution based solely on requirements doesn’t guarantee success. What if the requirements don’t exactly detail the issues the client was having? Or what if the interpretation doesn’t quite agree with the clients users? Even if you have the requirements completed it

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In an increasingly congested Payments Market who will come out on top – the Old Guard or the new Young Pups?

Traditional Banks are often seen as slow, cumbersome organisations who can’t manoeuvre quickly because they are saddled with huge legacy systems held together with sticky tape and plaster. They have a largely process oriented workforce, are inefficient and bureaucratic, and operate with a very expensive

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Is it a complex world we live in ….. or is it a simple world made complex?

So a man walks into a shop and says to the shopkeeper “I’d like to buy that electric drill in your window and pay with my MasterCard”. “Certainly Sir”, the shopkeeper replies and starts to pack the goods. “Actually”, the customer says, “I’ve changed my

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So King Cash has now been deposed – Where now for ATMS?

With an amazing synchronicity following  my recent Webinar, where a discussion on ATM migration had also consider if cash was now not the payment method of choice – a press release ‘Is cash dying in Britain?’ was issued. This press release from Skrill states: ‘One

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Financial Services organisations can be Customer Centric, it doesn’t have to be rhetoric

“The successful financial services providers of the future will be customer centric organisations”. How many times have you heard that recently? How many times have you heard that over the last several years! For me being customer centric means putting the customer at the centre

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Card issuers, are you planning for Interchange Fee Revenue Loss?

I’ve said before that MasterCard’s final appeal of the EC’s December 2007 negative decision promises to be a major crossroads for the Card Industry and may have far reaching consequences. Ok, so it seems to take forever for these cases to be heard, but the

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