80 Percent of Merchants, Retail Banks and Billing Organizations Favor Real-Time Payments and Open Banking, Up Significantly Since Last Year 

New benchmark data, “2018 Global Payments Insight Survey: Cross-Vertical,” from ACI Worldwide (NASDAQ: ACIW) and Ovum reveals that 86 percent of banks, 82 percent of billing organizations and 78 percent of merchants expect to see improvements in their customer service as a result of real-time payments. Comprised of responses from executives across the merchant, digital goods, hospitality, telecom and travel sectors, the benchmark also revealed that 51 percent of all merchants, billing organizations and retail banks will increase their IT budgets for payments-related projects in 2018.

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