Visa Argentina and Banelco alliance further strengthens Payments

In late 2013 announcements were made that Banelco, the large Argentinian Payments Processor, and Visa Argentina had agreed after several months to create an alliance to create new business in the financial marketplace. The changes are about to become reality with the two organisations working

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Product Managers are responsible for business results

Product managers determine marketing opportunity, relate product development to this opportunity, and then develop marketing approaches that present the product to the consumer or customer effectively and efficiently. They are concerned with revenues, profits, product development strategy, pricing, promotion, and other matters on which senior

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Does Payments Innovation Really Need To Take 10 Years?

Last week I was lucky enough to present my thoughts on Payment Trends at the CAC Card Academy event down in Oslo. For those of you who don’t know this was the last in a series of conferences which focus on Payment Card matters in the

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How to turn a Customer into a Fan

No it’s not a magic trick with smoke and mirrors, though come to think of it many will probably consider it so. On the occasions when I have experienced the transition from simply being a customer to being a fan I have concluded that it

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Market Intelligence – the Top 3 Concerns

Ok, so it’s the norm that financial services companies introducing new products or services, or considering new market entry, will conduct a competitor and market assessment exercise as the initial phase of their planning, build, validation, implementation cycle. This is great but 3 things concern

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Is your Project a Success even if it meets the business requirements?

Requirements Gathering Implementing a solution based solely on requirements doesn’t guarantee success. What if the requirements don’t exactly detail the issues the client was having? Or what if the interpretation doesn’t quite agree with the clients users? Even if you have the requirements completed it

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So King Cash has now been deposed – Where now for ATMS?

With an amazing synchronicity following  my recent Webinar, where a discussion on ATM migration had also consider if cash was now not the payment method of choice – a press release ‘Is cash dying in Britain?’ was issued. This press release from Skrill states: ‘One

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Financial Services organisations can be Customer Centric, it doesn’t have to be rhetoric

“The successful financial services providers of the future will be customer centric organisations”. How many times have you heard that recently? How many times have you heard that over the last several years! For me being customer centric means putting the customer at the centre

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To Err is Human … to Receive Correct Interchange Fees Divine

New products, new channels, massive technological change and all bundled up into two major releases each year by the card schemes, well, as it says in each closing episode of Frasier – ‘What is a boy to do’ Put simply, the ambition to keep interchange

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Why it’s cool to be Square now!

Square payments – a device that plugs into an iPhone or iPad and turns it into a credit card terminal. Today this brainchild of Jack Dorsey’s is worth $3.25 billion having raised another $200 million in its fourth round of funding. To put that in

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